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Donor Communication Opt-In Policy

Donor Communication Opt-In Policy

By opting in, you agree to receive text message communications from the Rock River Valley Blood Center related to your blood donation appointments, eligibility, and other donor-related updates. Text messaging will be used to share reminders, important updates, and special event notifications. Message frequency will vary depending on your donation schedule and center events.

  • Message and Data Rates: Standard message and data rates may apply.
  • Opt-Out: To stop receiving these communications at any time, text “STOP”. You will receive a confirmation message and will no longer receive SMS messages from us.
  • Help: For additional help, text “HELP” or contact our Donor Support team at 815-961-2310.

Your participation is completely voluntary, and opting out will not affect your ability to donate or access our services. For more information, please refer to our Privacy Policy.

Note: Consent to receive marketing or non-marketing SMS messages is not a condition of service.

Privacy Policy for Donor Communication Services

At the Rock River Valley Blood Center, we value your privacy and are committed to protecting our personal information. This Privacy Policy explains how we collect, use, and share information provided by donors who engage in our communication services, including SMS messaging.

1. Information We Collect

We may collect the following types of information when you opt-in to receive text messages:

  • Name
  • Contact information (e.g., phone number, email)
  • Donation history and appointment details

2. How We Use Your Information

We use your information to communicate with you about:

  • Appointment reminders and confirmations
  • Blood donation eligibility and updates
  • Event invitations or blood drives in your area
  • Special promotions or thank-you messages

We will never share your information with third parties for marketing purposes without your explicit consent.

3. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

4. Your Choices

You can opt out of receiving SMS messages at any time by texting “STOP”. If you have questions or concerns about your data, please contact our Donor Support team at 815-961-2310.

For more detailed information, please review our full Privacy Policy.

5. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Effective Date: 10/21/2024